Returns & Exchanges
At FetchShop, we want you to love your purchase, which is why we offer a hassle-free 30-day return policy on all eligible items. If you are not completely satisfied, simply follow our streamlined process to receive a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging, ensuring all tags are attached and the products are in unused condition.
Print and Attach Label
Download and print the prepaid shipping label provided by the portal and securely affix it to the outside of your package.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking number handy while we process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing